1. Agreement to these terms
These Terms of Service are an agreement between you and the provider of HandyDesk. They apply to handydesk.app, app.handydesk.app, help.handydesk.app, Leo, Business Line, and related HandyDesk services. By creating an account or using the service, you agree to these terms and the Privacy Policy. If you use HandyDesk for a business or organization, you confirm that you are authorized to accept these terms for that organization. You must be at least 18 and legally able to enter this agreement.
2. Accounts and access
Keep account information accurate and protect your passwords, devices, connected accounts, and team access. You are responsible for activity performed through your account unless you promptly report unauthorized access. Team members may use HandyDesk only for the business that granted them access and only with appropriate permissions.
3. Free, Operator, Leo usage, payments, and billing
Stripe bills your business its actual processing fees, including any fixed per-transaction fee. HandyDesk adds 0.6% on Free or 0% on active Operator to the total invoice payment, including any tip. HandyDesk does not add another $0.30.
- No trial clock: the free core does not convert into a mandatory software subscription.
- Leo usage: Operator includes a monthly allowance for higher-cost AI and automation work. If monthly Leo usage is used, paid execution may pause until the reset date or an explicit one-time usage boost is purchased.
- Additional Leo usage: Free and Operator accounts may purchase a $20 Quick Boost equal to 20% of the Operator monthly allowance or a $50 Full Refill equal to one full Operator monthly allowance. Purchased usage carries forward until used, and monthly included usage is consumed first.
- No automatic refills: HandyDesk does not automatically charge for additional Leo usage. Every one-time purchase must be presented before the charge.
- Recurring services: Operator and any Teams & Enterprise subscription renew monthly until canceled unless a separate order says otherwise.
- Payment authorization: by starting a paid utility, you authorize HandyDesk and its payment processor to charge the payment method shown at checkout for the disclosed recurring amount, taxes, and separately disclosed charges.
- Cancellation: canceling a recurring utility stops the next renewal and normally leaves the already-paid period available through its end, subject to technical or provider limits.
- Refunds: paid fees are generally non-refundable and are not prorated unless required by law or HandyDesk states otherwise in writing.
- Price changes: future pricing may change with reasonable notice. A price change does not rewrite a billing period already paid for.
Displayed checkout terms control if they conflict with a marketing summary. We will not intentionally make cancellation materially harder than signup.
4. Operator responsibilities
You, not HandyDesk, operate the service business. You remain responsible for your customers, employees and subcontractors, pricing, estimates, scheduling, permits, licenses, insurance, taxes, safety, workmanship, contracts, collections, refunds, and compliance with applicable law. Review customer-facing messages, prices, measurements, estimates, invoices, schedules, and other consequential actions before relying on them.
You may send email, text, appointment, and other communications through HandyDesk only when you have the right and required consent to contact the recipient. You must honor opt-outs and applicable messaging, telemarketing, privacy, and anti-spam laws.
5. Your data and customer relationships
You retain ownership of the business and customer information you place in HandyDesk. Your customer relationships remain yours. HandyDesk does not market to, cross-sell to, or compete for your customers. You give HandyDesk the limited rights needed to host, process, transmit, secure, support, and provide the service and to follow your instructions.
You confirm that you have the rights and permissions needed to place customer and business information in HandyDesk. We may create aggregated or de-identified operational information that does not identify a specific operator, customer, address, message, note, or photo. We do not sell raw operator-level or customer-level data.
6. Connected services
You may connect third-party services such as Google, Gmail, Google Calendar, payment processors, communications providers, and lead platforms. Those services have their own terms and privacy policies. HandyDesk requests only the permissions presented during connection and uses connected information for the features you authorize. Disconnecting a provider stops future access but does not automatically erase business records already imported, created, sent, or saved in HandyDesk.
7. Leo and AI-assisted features
Leo can organize context, analyze information, draft content, identify possible next steps, and perform operator-authorized work. AI output can be incomplete, stale, or wrong. Leo is not a substitute for professional judgment or licensed legal, accounting, engineering, healthcare, safety, or other regulated advice.
- Review output before sending it to a customer or acting on it.
- Verify prices, measurements, schedules, addresses, legal requirements, safety details, and payment information.
- Do not use Leo as the sole basis for emergency, safety-critical, legal, employment, lending, insurance, or similar high-impact decisions.
- Customer-facing and record-changing actions remain subject to operator review unless you knowingly enable a clearly described automation.
8. Acceptable use
Do not use HandyDesk to violate law or another person's rights; commit fraud; harass or discriminate; send spam, malware, deceptive outreach, or unlawful marketing; access another tenant or system without authorization; bypass security; overload or disrupt the service; upload content you do not have rights to use; or build a competing dataset or model from another operator's data. HandyDesk may investigate abuse and limit or suspend access when reasonably necessary to protect users, customers, the service, or the public.
9. Service changes and availability
We work to keep HandyDesk reliable, but maintenance, security events, provider outages, emergencies, and product changes can cause interruptions. Features may evolve, especially beta and early-access features. We may modify or discontinue features and will provide reasonable notice when practical if a material change significantly reduces paid functionality.
10. Suspension, termination, and data export
You may stop using the free core or cancel paid services at any time. HandyDesk may suspend or terminate access for nonpayment of paid services, material breach, unlawful use, security risk, abuse, or conduct that threatens the service or others. Before closing an account, export records you need. Available export and deletion processes remain subject to identity verification, legal holds, payment records, security needs, and backup limitations described in the Privacy Policy.
11. Disclaimers, limits, and governing law
The service is provided “as is” and “as available” to the extent permitted by law. HandyDesk does not promise that the service, connected providers, or Leo output will always be uninterrupted, accurate, complete, secure, or error-free.
To the maximum extent permitted by law, HandyDesk is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, goodwill, or data arising from the service. HandyDesk's total liability for claims arising from the service will not exceed the amount you paid HandyDesk during the 12 months before the event giving rise to the claim, except where applicable law does not allow that limitation.
You agree to defend and indemnify HandyDesk from third-party claims arising from your business operations, customer data, communications, violation of law, or material breach of these terms, except to the extent caused by HandyDesk's own misconduct.
These terms are governed by Texas law, without regard to conflict-of-law rules. State or federal courts located in Denton County, Texas have exclusive jurisdiction unless applicable law requires another forum. Before filing a claim, each party agrees to make a good-faith effort to resolve the dispute through written support contact.
12. Changes and contact
HandyDesk may update these terms as the service changes. Material updates will be posted here and, when appropriate, communicated inside the service. Continuing to use HandyDesk after updated terms take effect means you accept them.
Questions about terms, billing, cancellation, or legal matters can be sent to info@handydesk.app. Existing operators can also use Help & Feedback inside HandyDesk.